Frequently Asked Questions

What is your return policy?

We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, simply contact us to initiate a return. Items must be unused and in their original packaging. We cover the cost of return shipping.

What payment methods do you accept?

We accept all major credit and debit cards. Our checkout is 100% secure and encrypted.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible at contactomenapet.store@gmail.com. Once the order has been processed, changes may no longer be possible.

Do you ship internationally?

At the moment, we only ship within the United States.

How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery usually takes approximately 11 business days within the United States.

Do you offer free shipping?

Yes, shipping is free on all orders.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number by email so you can track it.

What happens if my product arrives damaged or defective?

Contact us within 7 days of delivery and send a photo to contactomenapet.store@gmail.com. We will send you a replacement or issue a full refund at no cost to you.